Last night a team of Albion’s Account Handlers were lucky enough to attend the last IPA 44 Club ‘Big Achievers’ event with Johnny Hornby. Johnny is a true Account Man to the bone, a founding partner of CHI and widely known as one of the most respected Ad Men around. We were in for a lesson in 20 years of Account Handling experience, and he didn’t disappoint.
Johnny talked through some vital aspects of what, in his opinion, makes a really great account handler. He explained how the ‘old school’ measures of traditional account handling still firmly had their place – or sharp pencils and clean note pads, as he put it. When commenting on his days on the Ogilvy graduate programme, he spoke fondly of ‘The University of Advertising’, and how he originally had wild dreams of becoming a creative.
Interestingly, Johnny divides the Account Handler stereotype into 2 halves – those who are on-the-button organisers with great project management skills, and those who are born relationship builders who thrive on inspiring creative people and giving confidence to their clients. He admitted he himself was the epitome of the latter – even going as far as to say a previous boss had once stated ‘We need to get you a number 2 fast….or fire you’.
As Claire Beale, Editor of Campaign, probed Johnny with questions on his ‘playboy image’ in the Ad world, he was quick to dismiss this as the way to go for young account types, adding that ‘working hard and playing hard’ is the measure of his success to date. Even stating categorically that although he loves mixing business with pleasure, this doesn’t always work out the way it’s intended.
To sum up a great 30 minutes with one of the industry’s top men – Johnny hit the nail on the head by saying that to be really successful in the often self-indulgent Ad world, you must really love what you’re doing. ‘Our industry is going at 120mph’ he added, and pointed out how we must be constantly listening to our clients; knowing what’s going on in the industry in every media channel; and never forgetting that the over-supply of agencies wanting to take your breakfast is even more apparent now than ever before.
One of Johnny’s best quotes of the evening is still ringing in my ears – ‘I’ve always wondered where average Account Directors end up…probably not in a good place.’ Inspiration and motivation were the order of the evening, and we certainly got served a plate full. Thanks Johnny.






